ClientRecordCards

This Acceptable Use Policy ("Policy") sets out the rules for using ClientRecordCards.com and all related services (the "Services") provided by Packetpipe Ltd (Company Number: 12105604).

By using our Services, you agree to comply with this Policy. Violation may result in suspension or termination of your account.

1. Permitted Use

The Services are designed for legitimate business use by beauty professionals and related industries. You may use the Services to:

Store and manage client records for your business
Record treatments, consultations, and patch tests
Obtain and store digital consent from clients
Communicate with clients regarding appointments and services
Generate reports for your business operations

2. Prohibited Activities

You must not use the Services to:

2.1 Illegal Activities

Violate any applicable laws, regulations, or legal requirements
Engage in or facilitate any criminal activity
Process payments for illegal goods or services
Evade taxes or engage in money laundering

2.2 Harmful Content

Upload, store, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
Upload content that exploits minors in any way
Upload content that promotes violence or discrimination
Upload content that infringes intellectual property rights

2.3 Data Protection Violations

Process personal data without lawful basis
Collect data without appropriate consent
Share client data with unauthorised third parties
Use client data for purposes beyond those disclosed
Fail to respond to legitimate data subject requests

2.4 Security Violations

Attempt to gain unauthorised access to the Services or related systems
Probe, scan, or test the vulnerability of our systems
Circumvent or attempt to circumvent security measures
Interfere with or disrupt the Services or servers
Upload viruses, malware, or other malicious code
Use automated tools to access the Services without permission

2.5 Abuse of Communications

Send unsolicited bulk messages (spam)
Send messages to recipients who have not consented
Use false or misleading sender information
Send messages for purposes other than legitimate business communications
Exceed reasonable usage limits for messaging services

2.6 Misuse of Services

Resell, redistribute, or sublicense the Services without authorisation
Use the Services for competitive analysis or benchmarking
Copy, modify, or create derivative works from the Services
Reverse engineer or attempt to extract source code
Remove or alter any proprietary notices
Share account credentials with third parties
Create multiple accounts to circumvent restrictions

3. Content Standards

All content uploaded to the Services must:

Be accurate and truthful
Be relevant to your business operations
Not infringe any third party's rights
Comply with applicable laws and regulations
Be collected with appropriate consent

4. Messaging Guidelines

When using our SMS, WhatsApp, or email features, you must:

Only contact clients who have consented to receive messages
Include clear identification of your business
Provide opt-out mechanisms where required
Honour unsubscribe requests promptly
Not send messages at unreasonable hours
Not use messaging for marketing without explicit consent
Comply with PECR (Privacy and Electronic Communications Regulations)

5. Resource Usage

You must use the Services responsibly and not:

Use excessive storage beyond reasonable business needs
Make excessive API calls that impact service performance
Upload excessively large files
Use automated scripts without authorisation

6. Reporting Violations

If you become aware of any violation of this Policy, please report it immediately to:

Email: support@clientrecordcards.com

We investigate all reports and take appropriate action.

7. Enforcement

We reserve the right to:

Investigate suspected violations of this Policy
Remove or disable access to content that violates this Policy
Suspend or terminate accounts that violate this Policy
Report illegal activities to law enforcement
Cooperate with law enforcement investigations

Violations may result in immediate account suspension without notice. We are not obligated to provide refunds for accounts terminated due to Policy violations.

8. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Services after changes constitutes acceptance of the modified Policy.

9. Related Policies

This Policy should be read in conjunction with our:

10. Contact Us

If you have questions about this Policy, please contact us:

Email: support@clientrecordcards.com
Company: Packetpipe Ltd
UK Company Number: 12105604